Shipping policy

Shipping Policy

Processing Time:

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • High-demand periods may require additional processing time.

Shipping Methods & Delivery Time:
We offer the following shipping options:

  • Standard Shipping: 5-10 business days

  • Expedited Shipping: 2-5 business days

  • Express Shipping: 1-3 business days

Delivery times are estimates and may vary due to factors beyond our control.

Shipping Costs:

  • Shipping costs are calculated at checkout based on the shipping method selected and destination.

  • Free standard shipping is available for orders over CAD $150.

International Shipping:

  • We currently ship to select international locations.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • International shipping times vary by destination and customs processing.

Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email.

  • Please allow up to 24 hours for tracking updates to appear.

Address & Delivery Issues:

  • Please ensure your shipping address is correct at checkout.

  • We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • If a package is returned due to an incorrect address, the customer may be responsible for additional shipping fees.

Lost, Stolen, or Delayed Shipments:

  • We are not responsible for lost, stolen, or delayed shipments once they have been handed over to the carrier.

  • If your package is lost or delayed, please contact the carrier directly.

  • If you need assistance, feel free to reach out to our customer service team.

Returns & Exchanges:

  • If you experience any issues with your order, please refer to our [Return Policy] for details on returns and exchanges.

For any questions, please contact our customer support at forealcollection@gmail.com